PGS Hotels, founded in 2010 as a subsiduary of Pegas Touristik, one of the biggest 10 tour operators of the world keeps its operations with its selected hotels in Turkey and Thailand. Combining high quality service with non-stop entertainment PGS Hotels, standardised all necessary services within an “Ultra All Inclusive” system to provide everyone a satisfying holiday with affordable prices.

Our Quality Management Policy 

At ever evolving, changing and growing tourism industry for our guest to give better quality and innovative service over the world standards and to become an industry leader we promise to stick to following principles; being customer focus, continuous improvement, respecting to business values, honoring staff, giving ımportance to society and environment, acting accordance to the laws.  

Our Goals

• Ensure 95% guest satisfaction rate from in-house guest satisfaction surveys 
• Don’t exceed annual staff circulation rate over 5%
• Follow annual training plan and give training to the staff of 90%
• Conduct all internal audits and management reviews with in the scheduled dates 
• Obtain accurately score from food sample analysis with %99 score.  Our Values
• To give importance to the institutionalization and branding.
• To follow changes and updates of the global tourism and hospitality standards 
• To be open minded to continuous improvement and changes 
• To adopt value based management approach 
• To work customer focus 
• To be sensitive and analyzer to guest requests and proposals 
• Not to compromise from quality 
• To give importance to personnel selection and training
• To work with team spirit 
• To serve energetic and friendly
• To respect the environment and society
• To obey to laws