GUEST FEEDBACK CENTER

Dear Guests;

We would like to thank you for showing your interest to PGS Hotels family, the member of Swandor Group.

At PGS Hotels our main goal is to focus on guest satisfaction and provide a quality holiday by developing pre- and post-stay services. For this purpose we have prepared this section named ‘Guest Feedback Center’ where we evaluate your feedbacks, suggestions and complaints in order to shed light on our service quality.

You can share all your feedback about your holiday at www.pgshotel.com or you can contact our Guest Relations Department.

Any feedback you submit will be shared with the relevant departments, carefully investigated, and the result will be reported to you by our Guest Relations Department as soon as possible.

 

NOTICES & PRIVACY

PGS Hotels allows guests to use all communication channels to easily provide their feedback to the Guest Feedback Center. Each feedback delivered to the Guest Feedback Center is recorded and stored in the system with a special reference number. Feedback is assessed based on principles of impartiality and guest satisfaction.

We aim to provide a response according to quality standards by carrying out all necessary researches in a short period of time. A response will be provided to all our guests. Feedback from our guests helps us improve satisfaction.

Information that our guests have entered via our web page in order to share their satisfaction / complaint / suggestion cannot be seen by other internet users. This information will not be used to send e-mails and SMS (short messages) to our guests. Unauthorized access to information (including PGS Hotels staff) shared by our guests is restricted.

PGS Hotels will not share the information mentioned above with any third parties, institutions or organizations without a permission of a guest except the situations under a legal obligation. In order to protect the confidentiality of our guests’ personal information, the PGS Hotels system and internet infrastructure have been kept at the most secure level and necessary precautions have been taken.

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